Terms & Conditions

Last Updated: May 30, 2026

Bells & Bows Event Dressing

These Terms and Conditions constitute a legally binding agreement detailing the operating procedures for Bells & Bows Event Dressing. By securing a booking and submitting an initial deposit, the Client acknowledges that they have read, understood, and agreed to be bound by the most current terms outlined within this document.

1. The Booking Procedure

1.1. Quotations: Following an inquiry or consultation, an official quotation will be compiled detailing all items and services requested. Initial booking quotes are strictly valid for a period of 7 days from the issue date. After this 7-day period, the quotation is archived, and the requested event date and inventory items are immediately released for the benefit of other inquiring clients.

1.2. Securing a Booking: A booking is only legally secured upon the receipt of an initial deposit. The required deposit is 25% of the total order value; however, for overall bookings below the value of £200, the initial deposit is set at a fixed rate of £50.

1.3. “Save the Date” Provision: For clients requiring full venue styling who are not yet finalized on specific inventory, Bells & Bows Event Dressing may, at our sole discretion, issue a “Save the Date” invoice. This functions to secure our availability until a comprehensive consultation can take place. This provision is strictly unavailable for minor bookings consisting of only a few items.

1.4. Booking Modifications: The Client reserves the right to amend their booking prior to the 4-week balance deadline, resulting in an updated invoice reflecting any changes in cost. Additions to a booking are solely subject to stock availability and require immediate payment to secure the added inventory.

2. Payment Terms

2.1. Final Balance Deadline: The remaining balance for all styling services and hired inventory must be cleared in full no later than 4 weeks prior to the scheduled event date.

2.2. Default on Payment: Failure to meet the 4-week payment deadline will necessitate immediate contact from our team. Failure to respond or fulfill the payment obligation will be formally interpreted as an intent to cancel the booking, subjecting the Client to standard cancellation terms.

3. Personalised and Custom-Printed Items

3.1. Payment for Production: Orders comprising bespoke printed or personalised items require payment in full before any artwork can be dispatched to print. Monies paid toward personalized orders are strictly non-refundable.

3.2. Faults and Proofing Liability: Any faults or structural damages relating to personalized orders must be reported within 24 hours of delivery to allow sufficient time for rectification. Should an error arise from a detail missed or approved by the Client during the design proofing process, the items will be re-printed and re-manufactured entirely at the Client’s expense.

4. Security, Damage, and Loss of Hired Inventory

4.1. Deposit Requirement: As standard industry practice, a returnable security/damage deposit is strictly required on all bookings to insure hired inventory against damage, loss, or negligence while in the Client’s care.

4.2. Return of Goods: This deposit is fully refundable provided that all hired items are returned or collected with no components missing and no items damaged beyond economical repair.

4.3. Deduction Thresholds: Bells & Bows Event Dressing will absorb minor wear and tear; therefore, no financial deductions will be made from the security deposit for missing or damaged items with a cumulative replacement value under £10.

4.4. Processing Damages: Should missing or damaged items total £10 or more, the Client will be formally notified of the required deductions. We guarantee transparency and will provide documented evidence of the retail replacement costs before finalizing any deductions from the held deposit.

4.5. Refund Schedule: Damage deposit releases are processed on a strictly monthly basis, currently scheduled for the first Monday of the new month following the event.

4.6. Forfeiture of Deposit: Our team will contact the Client to confirm bank account details for the return transfer. If we cannot confirm these details prior to the first Monday of the month, the refund will roll over to the subsequent month. If the Client fails to provide or confirm suitable bank details within 3 months of our initial request, the Client permanently relinquishes all eligibility for the deposit refund.

5. Cancellations by the Client

5.1. 14-Day Cooling-Off Period: From the date of the first payment (initial deposit or full balance), the Client is entitled to a 14-day statutory cooling-off period during which the booking may be canceled for a full refund. Exception: If this 14-day period intersects with the 4-week final payment deadline, the initial 25% deposit amount will be legally deducted from the refunded total to cover late-stage administrative losses.

5.2. Standard Cancellations (Outside Cooling-Off Period): Once the 14-day cooling-off period has expired, all initial deposits (25% or £50 minimum) are strictly non-refundable. This compensates for administrative time rendered and the turning away of other potential clients for your reserved date.

5.3. Cancellations Less Than 8 Weeks Prior: If the Client cancels the booking less than 8 weeks before the event date (having made payments exceeding the initial deposit), a refund will be issued minus the non-refundable initial deposit. Furthermore, any direct material or labor costs already incurred by Bells & Bows Event Dressing in preparation for the event will be evidenced and deducted from the final refund amount.

5.4. Cancellations Less Than 4 Weeks Prior: If a cancellation is requested less than 4 weeks before the event date (after the final balance has been paid), Bells & Bows Event Dressing will issue absolutely no refunds. This strict term applies universally to total cancellations as well as requests to remove individual items from a booking, as inventory has been exclusively reserved and prepped for the event.

6. Postponements by the Client

6.1. Standard Postponements (Within 6 Months): Client-led postponements are entirely contingent on our operational availability for the newly proposed date. If available, and the new date falls within 6 months (prior to or following) the original booked date, the booking will be seamlessly transferred at no additional administrative charge.

6.2. Extended Postponements (Outside 6 Months/New Season): If a Client postpones beyond a 6-month timeframe (moving the booking into a new wedding/event season), a new invoice will be compiled. A separate initial deposit will be chargeable to facilitate this extensive administrative change. This new deposit will be calculated taking into consideration the current market rates for hire and services at the time the postponement is organized.

6.3. Postponements Within Final Deadlines: If an extended postponement is requested within the 4-week final payment deadline, any discrepancy in balance due to increased hire prices will be added to the new deposit amount. Postponements requested within 4 weeks of the event will only be accepted for the full and original booking value.

7. Cancellations by Bells & Bows Event Dressing

7.1. Infrastructure and Controllable Failures: In the highly unlikely event that we are forced to cancel our services prior to the event due to circumstances within our direct control or related to an internal infrastructure failure, the Client is entitled to an immediate refund in full. This negates any standard cancellation timescales and includes the initial deposit. Covered scenarios include:

• A. Premises Fire or Damage: Serious damage to our premises destroying time-critical stock dedicated to the Client’s event.
• B. Breach or Theft of Stock: A break-in resulting in the theft of event-critical inventory where exact stock matches cannot be sourced in time.
• C. Traffic Collisions or Logistics Incidents: Involvement in a collision en route to the venue (regardless of fault) that damages stock beyond use, rendering us unable to transfer inventory to a replacement vehicle.
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7.2. Contingency Operations: Before any cancellation is initiated, Bells & Bows Event Dressing relies on established contingency plans, including a network of regional venue stylists. In the event of an internal failure, the Client will be contacted immediately and offered the choice between:

• An immediate full refund to allow the sourcing of last-minute alternatives.
• Authorization for us to utilize the booking funds to secure an alternative setup via our backup suppliers, at our own expense if cost implications are higher.
• (In the event of a traffic incident resulting in partial setup): A full refund for the specific individual items that were undeliverable or not exactly as described.

8. Force Majeure & Circumstances Beyond Any Control

8.1. Scope of Force Majeure: Bells & Bows Event Dressing shall not be held financially or legally liable for any failure to fulfill a booking caused by catastrophic circumstances completely outside the control of any party (Acts of God). This exclusively includes:

• A. Catastrophic Weather: Severe flooding, exceptional snowfall, or environmental conditions causing venue closure or rendering all routes impassable.
• B. Government or Public Health Directives: State emergencies, pandemics, or terrorism resulting in mandatory government-enforced bans on travel and public gatherings.
• C. Venue Destruction: Significant fire or structural damage to the event venue forcing sudden cancellation.
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8.2. Force Majeure Cancellations: Should the Client choose to outright cancel the booking in response to Force Majeure circumstances, standard cancellation terms strictly apply, and no refunds will be issued. (Outside 4 weeks: loss of deposit and prep costs; Inside 4 weeks: loss of total booking value).

8.3. Extended Postponement Allowances: We highly encourage postponement over cancellation in these scenarios. For Force Majeure events, we waive the standard postponement restrictions. We will honor a postponement with no additional deposit required, provided it is redeemed within a 9-month timeframe or up to the day of the next upcoming tax year (April 5th), whichever represents the longest period of time.

8.4. Force Majeure Payment Deadlines: When utilizing the 9-month/April 5th extended postponement, the Client’s original 4-week final payment deadline remains legally tied to the original event date, not the postponed date. Postponing beyond this extended timeframe will require a new initial deposit, regardless of subsequent price increases.

8.5. Venue Relocation: If an event must be relocated due to sudden venue damage (e.g., flooding or fire), we will collaborate with the Client to transfer the setup to a new location on the original date. Additional payments may be required to cover extended travel distances. If this relocation occurs within the 4-week payment deadline, any hired items no longer aesthetically or spatially required at the new venue will not be refunded.

9. Delivery, Venue Setup, and Collection

9.1. Venue Access: It is exclusively the Client’s responsibility to confirm and guarantee that Bells & Bows Event Dressing has adequate, unimpeded access to the venue for delivery, setup, and collection at the mutually agreed-upon times.

9.2. Safe Working Environment: We strictly require a safe and clear working environment. If specified event spaces, tables, or structural areas are unprepared for styling upon our team’s arrival, Bells & Bows Event Dressing reserves the right to either leave the inventory safely for venue staff to place or impose an hourly waiting fee billed to the Client.

10. Event Photography & Promotional Marketing

Bells & Bows Event Dressing reserves the intellectual and creative right to photograph our styling installations at the event location. These images may be used for marketing purposes across our official website, promotional literature, and social media platforms. Should the Client prefer complete privacy regarding their event imagery, they must submit this request to our team in writing prior to the event date.

11. Legal Governance

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes or legal proceedings relating to these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Contact Information

Email: info@bellsandbowseventdressing.co.uk

Phone: 07400 281 926

Registered Address: Church Street, Cannock, Staffordshire, WS11 6DN